Step 2: Transactions & Systems

In depth training on applications, tools and platforms.

• Shopify Transactions
  • Send an invoice
  • Layaway
  • Reserve an item
  • Trades
  • Discounts
  • Update customer's info
  • Update product info or quantity available
  • Sales
• Shopify Messenger
  • Set alerts
  • Assigning contact
  • Responses and auto-responses
  • Spam/scams
• Email
  • Setup email account
  • Who is copied on which emails
  • CC store when responding to customers
  • Proper way to respond to customers
• Open Phone
  • Set up phone number
  • Set personal voicemail
  • How to answer calls
  • Texts
  • How to transfer calls
  • Taking messages and alerting staff member
• P.O.S System
  • Ringing up standard transactions
  • Repairs
  • Layaways
  • Trades
  • Custom items
• Reverb
  • Checking messages
  • Common questions and responses
  • Offers
  • Trades
  • Returns
  • Bumped listings
  • Sales
  • Scams
• Instagram
  • Responding to messages
  • Responding to comments
  • Generating leads
  • Making a reel
  • Posting a story
  • Posting a photo
  • Going live
  • Posting meme's re-using content or audio
• Facebook
  • Posts
  • Stories
  • Responses
  • Tagging
  • Going live
• Tiktok
  • Video posts
  • Live
  • Responses
• Youtube
  • Shorts
  • Long form content
  • Respond to comments
• Ebay
  • Respond to messages
• Sheets
  • Inventory
    • Finding Items
    • Color Codes
    • Marking incoming
  • Consignments
  • Sales
• Shipstation
  • Creating label
  • Creating ship from address for trades
• Salesforce
  • Taking new lead
  • Converting
  • Updating info
  • Following up
• Capcut