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Version: 26.04.17

Head of Technologies

Job Description​

The Head of Technologies manages the technological functions of their organization. They commonly integrate new technology trends and ensure any technology they introduce meets the needs of their company. In companies that have large IT departments, the Head of Technologies oversees the high-level functions.

Responsibilities​

  • Integration Of 3rd Party Platforms
  • Email Server Management
  • Customer Communication Platform Management
  • Pos System Operation And Training
  • Software Integration To Increase Efficiency
  • Reverb
  • Shop Email
  • Phones
  • Tech Training
  • Apps for marketing and social media

Accountabilities​

  • Website Bounce Rate
    • KPI: Website Sessions
  • Training Of Employees On Their Respective Technologies
    • KPI: Frequency of technical issues

Authority​

  • Adding Sales Platform Integrations
  • Structural Changing Of Website And Technologies
  • Accounts Management

Schedule​

  • Daily
    • Check all online platforms for errors, staff or customer issues
  • Weekly
    • Make sure all staff is trained on any new technologies at staff meeting
  • Monthly
    • Meet with business analyst, store manager and CEO for progress of new technologies and future technology possibilities
  • Quarterly
    • Any major technology upgrades should be planned in advance and discussed during quarterly reviews

Goals​

Implement new technologies that increase revenue, work flow efficiency and marketing.