Operations Manager
Job Description
An operations manager oversees the company's operations. These top-level business roles ensure processes run efficiently and often oversee various departments to ensure employees are completing their work properly and in a timely manner.
The operations manager oversees all business operations at a company as a senior manager. As the supreme daily operations manager, they work with middle managers as well as employees to ensure day-to-day processes operate at maximum efficiency.
Responsibilities
- Developing and implementing strategies that maximize profits and productivity.
- Maintaining relationships with key clients and stakeholders.
- Creating and managing budgets.
- Create More Efficient and Consistent Processes
- Optimize staff for most efficient schedule
- Maintain staff schedule and hours of operation
- Inform and train staff of changes to processes, new technology, and procedures
- Using data & metrics from business analyst to implement changes and improvements
- Marketing/social media tracker to make recommendations to marketing
- Sales analysis to make recommendations to sales manager and CEO
- Inventory analysis to make recommendations to product manager and used/vintage buyer
- Listings efficiency, consistency, quality control and improvements
- Photos
- Listing generators
- SEO for online listings
- Improving efficiency, organization and profit to the following processes
- Trades
- Layaways
- Consignment
- Appointment
- Listings
- Financing
- Street Buys
- Invoices
- Special orders
- Pre-Orders
- Shop Inventory orders
- Shipping And Receiving
Accountabilities
- Sales
- KPI: Monthly Sales Revenue, Sales Profits and Net profit
- Listings
- KPI: Number of inventory listings in a month
- Repairs
- KPI: Off-sight repair reported hours are congruent with logged repair work
- Overhead
- KPI: Payroll relative to monthly gross sales
- KPI: Expenses relative to monthly gross sales
- KPI: Losses relative to monthly gross sales
- Marketing
- KPI: Number of posts weekly on all social media platforms
Authority
- Implement check-lists, protocols, processes and standards
- Authority over all staff excluding general manager and CEO
Schedule
- Daily
- Review inventory, metrics, cash flow and staff schedule
- Weekly
- Use data from business analyst to make adjustments to inventory, cash flow, staff schedule, and processes
- Monthly
- Review and analyze store metrics, sales, number of listings made month over month
- Implement more efficient processes for daily tasks, sales transactions and customer service
- Review individual performances and KPI's
- Look for opportunities to increase individual performance output and training
- Review and analyze store metrics, sales, number of listings made month over month
- Quarterly
- Review all metrics, business analysis data, individual performance data
- Innovate and implement ways to increase efficiency of business
- Formal Individual performance review for all staff with CEO
- Review all metrics, business analysis data, individual performance data
Goals
Increase the amount of sales revenue through more efficient processes.
Limit inventory issues, inaccuracies in sheets data, account balances and scheduling issues by organization through policies, guidelines and detailed processes.