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Version: 26.04.17

Off-Site Repair Specialist

Job Description​

The use of an off-site repair specialist may be required dependent on the available on-site resources such as available work space, tools and materials. In an ideal scenario all W-2 employees would work in the building provided by the business. Having repairs done outside of the business allows for use of loud, messy or disruptive repair jobs such as use of power tools, paint booths and other necessities for more elaborate repair jobs.

The primary role of the off-site repair specialist is to use the tools and resources that would otherwise be unavailable for in-store repairs. A repair specialist may be asked by the product manager to restore vintage pieces to period correct specs, modify severely damaged items to create one of a kind pieces for increased value, and/or refinish or buff used instruments to increase their appearance and re-sale values.

Responsibilities​

  • Prioritize repairs based on the potential value, turnaround time and customer interest of the items in line.
  • Enter all day to day repair work and daily activities in the "repair log" spreadsheet
  • Make best use of company time by prioritizing high value items and limiting time spent on inexpensive items
  • Deliver all repaired items in 100% ready to list condition as outlined by product manager
  • Source necessary parts for used and vintage restorations and repairs

Accountabilities​

  • KPI: All clocked in hours are accounted for in repair log
  • KPI: Number of guitars setup and repaired monthly
  • KPI: Number of guitars delivered to store for listing that are 100% ready to be listed vs needed additional attention
  • KPI: Cost of parts & labor put into guitar vs estimated value

Authority​

  • Order necessary replacement parts for all repairs

Schedule​

  • Daily
    • Set up guitars and document pickups, parts and damages for the Listing Specialist
    • Deliver guitars once they are 100% ready to be photographed and listed
    • Update repair log and setups in sheets and on color coded case stickers
  • Weekly
    • Review inventory waiting for repair
    • Review inventory waiting on parts
    • Order parts for projects
  • Monthly
    • Review metrics and KPI's with management
  • Quarterly
    • Review progress with management
    • Order commonly needed parts, tools and/or accessories to make work more efficient

Goals​

Improve the number of guitar listings monthly.

Maintain positive customer feedback on set ups.

Keep the listing specialists' job consistent by fulfilling company standards with each set up.